About Us

Founded in 2000 by M.J. Willard, a behavioral psychologist with 25 years experience in working with people with disabilities, AAATakeCharge recognizes that you should be in charge of your own work attempt.

If you earn enough from your employment that you can leave the benefit rolls, you can receive up to $14,000 in Work Support Payments over three years. You choose to spend these funds on goods or services that help you remain employed or advance in your career. Transportation, health care, cell phone service, Internet access, child care, a computer, software, job coaching, training or education are some of the more popular expenditures.  Learn more.

Where does AAATakeCharge obtain the money we give you for Work Support Payments? It comes from the Social Security Administration. If you assign your Ticket to an Employment Network, or EN, and leave the benefit roles, then your earnings can trigger payments from the Social Security Administration to the EN that holds your Ticket. If you assign your Ticket to AAATakeCharge, then we pass a portion of what we receive back to you. Learn more.

Just keep in mind that you MUST leave the benefit roles to trigger payments. The details of how those payments are structured can be found in our FAQs.

AAATakeCharge was the first EN in the country to take this client directed services approach. We pay more work support payments than any other Ticket to Work provider.

Meet the Team

MJ Willard

MJ Willard

Founder

MJ Willard is a psychologist with more than 25 years’ experience in working with people with disabilities as a clinician, a researcher at Einstein College of Medicine and Tufts New England Medical School, and as a program administer. She founded TakeCharge in 2000 which became the first Social Security approved Employment Network in the country. Her doctorate from Boston University is in Behavioral Psychology.

Jackie Fosler

Jackie Fosler

Director of Training

Jackie Fosler joined TakeCharge in 2011.  Her experience in handling customer service, payments and applications prepared her for her current role as Director of Training.  Helping family members navigate the Social Security system has given Jackie a better understanding of why choosing one’s own form of support is so important to those struggling to achieve self- sufficiency

Susan Malardino

Susan Malardino

Director of Payments

Susan Malardino has 26 years of experience working with people with disabilities to build their capacity to live independently.   Susan joined TakeCharge in 2006 as Director of Payments.  She takes pride in issuing payments as quickly and accurately as possible.  She knows how important they are to clients.

Kristen Salazar

Kristen Salazar

Director TakeCharge Operations

Kristen Salazar has managed TakeCharge operations since 2007. She has over 15 years of experience in working with people with disabilities who are seeking self-sufficiency through employment. A graduate of Wayland Baptist University, Kristen has a Master’s Degree in Business Administration and a Bachelor’s Degree in Occupational Education.

Nan Cappo

Nan Cappo

Director of Quality Assurance

Nan brings over 25 years of experience in teaching, marketing, communications and customer service to her role as Director of Quality Assurance. Her job is to ensure that client’s needs are addressed as quickly as possible within the guidelines of the ticket program. Nan has an MBA from the University of Pittsburgh.